Refund Policy csm-hub.com ("CSM-HUB").
1Refund Eligibility
We understand that circumstances may arise where you may need to request a refund for a digital product purchased on our website. However, please note that due to the nature of digital products, such as ebooks, we generally do not offer refunds. By completing a purchase of a digital product from CSM-HUB, you acknowledge and agree to the terms outlined in this refund policy.
2Right to Cancel
In accordance with applicable laws and regulations, customers in certain jurisdictions may have a statutory right to cancel their purchase within a specific timeframe (e.g., a 30-day right to cancel). However, because digital products, including ebooks, are non-returnable and cannot be physically retrieved once downloaded, you hereby waive your right to cancel a purchase from CSM-HUB
3Subscription Plans
Please note that certain subscription plans, including "Learner" and "Explorer," are not refundable. Once you have subscribed to these plans, refunds will not be provided. It is important to carefully consider your subscription choices before completing the purchase.
4Contacting Us
While we do not typically offer refunds for digital products, we value your feedback and are committed to ensuring your satisfaction. If you believe you have a valid reason for requesting a refund or if you encounter any issues with your purchased digital product, please contact us at info@csm-hub.com. We will be more than happy to listen to your concerns and work with you to find a suitable resolution
5Refund Consideration
Refund requests will be considered on a case-by-case basis. To help us evaluate your request, please provide the following information when contacting us:
Your name and contact information.
Order number and purchase details.
Reason for requesting a refund.
Any relevant supporting documentation or evidence.
Please allow us a reasonable amount of time to review and respond to your request. We aim to address refund inquiries promptly and fairly.
6Non-Refundable Situations
While we will do our best to accommodate your needs, please be aware that certain situations may not be eligible for a refund. These include but are not limited to:
Downloading or accessing the digital product.
Change of mind or personal preferences.
Technical issues beyond our control.
Failure to meet system requirements.
Violation of our terms of service.
7Exceptional Circumstances
In rare cases, CSM-HUB reserves the right to provide refunds in exceptional circumstances, such as fraudulent transactions or the discovery of significant defects in the digital product that cannot be reasonably resolved.
8Modifications to the Refund Policy
CSM-HUB reserves the right to make changes to this refund policy at any time without prior notice. Any updates will be posted on our website, and it is your responsibility to review this policy periodically.
By making a purchase on csm-hub.com, you signify your understanding and acceptance of this refund policy. If you do not agree with the terms outlined herein, we recommend refraining from making a purchase.
If you have any questions or require further clarification regarding our refund policy, please contact us at info@csm-hub.com.
Thank you for choosing CSM-HUB for your digital product needs