Part 1 - CS Leadership Foundations

Evolving Landscape 

 

Thriving in Disruption – Leadership in the Evolving CS Landscape
Change is constant, and disruption shapes customer success. My career framework helps leaders navigate evolving structures, rethink strategies, and adapt leadership models to build resilient, future-ready CS teams

Leading with Agility – Mastering the Challenges of CS Leadership
CS leadership demands continuous evolution. My career framework empowers leaders to act, think, react, and rethink—adapting structures, embracing change, and leveraging leadership models to drive long-term success.

Toolkit

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Evolution
Change disruption is the constant
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CSM Structure
CS organisation to be effective
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Act, think, react, rethink.
CS Leader framework
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Leadership models
Navigate style of leadership

Strategic Thinking

 

Mastering Strategic Decision-Making for Lasting Impact Great leadership is built on strong decision-making. The career framework provides practical tools from management science and psychology to enhance critical thinking, improve team dynamics, and drive fair, effective strategies.

Leading with Strategy in Turbulent Times Uncertainty demands agility. The framework helps leaders refine their decision-making process, apply ‘fair process’ leadership techniques, and leverage a revisted version of V2MOM (Salesforce) to align teams and drive sustainable success.

Building High-Performing Teams Through Strategic Leadership Strategy is more than decisions—it’s about people. My career framework empowers leaders to build effective teams, use behavioral nudges, and apply remedy practices to navigate complex challenges with confidence.

Toolkit

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Career Framework
Finds gaps and fixes skills.
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Building an effective team
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Power of 'Nudges'
Practical frameworks to improve your decision-making skills.
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Fair process leadership techniques
CSM career at a glance
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V2MOM
A revisted version of the famous V2MOM from Saleforce

Communication & Relationship building

 

Communicating with Impact – Strengthening Relationships for Success Effective communication fuels collaboration. My career framework helps leaders optimize task distribution, navigate challenges with problem-solving tactics, and build strong relationships through impactful communication strategies.

Agile Leadership – Balancing Strategy, Communication, and Execution Strong relationships drive results. My framework equips leaders with tools to optimize workflows, pivot effectively in problem-solving, and communicate with clarity to foster trust and teamwork.

Toolkit

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Task distribution & Optimization
Delegate task
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Communication with Impact
Clear communication

Building your leadership style

 

Crafting Your Unique Leadership Style Great leaders adapt, inspire, and energize. My career framework helps you navigate 20 leadership styles, master the managerial dance, and apply key principles to build a leadership approach that drives success.

From Manager to Leader – Shaping Your Leadership Identity Leadership is a journey, not a title. My framework leverages manager assimilation, leadership principles, and motivation tactics to help you refine your style, connect with teams, and lead with confidence.

Toolkit

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20 leadership style
Mastering the Managerial Dance
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10 Leadership Principles
Essential guide to leadership success.

Not all skills are created equal

 

Prioritizing the Right Skills for Career Growth Not all skills have the same impact. My career framework leverages Skillfolio, listening and presentation skills, and skill planning to help professionals focus on what truly drives success.

Mastering the Art of Skill Development Building a strong career requires strategy. My framework helps leaders refine essential skills—like communication and planning—while using Skillfolio and structured skill mapping to maximize professional growth.

Toolkit

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Skillfolio
Skill library for team growth.
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Skill planner
Organize, track, and develop skills

Planification

 

Strategic Planning for Effective Leadership Great leaders don’t just react—they plan. My career framework helps leaders develop structured planning skills, prioritize tasks, and align goals to drive long-term success with clarity and confidence.

From Vision to Execution – Mastering Leadership Planning Effective leadership requires both foresight and adaptability. My framework equips leaders with the tools to map out strategies, optimize resources, and create actionable plans that inspire teams and deliver results.

Toolkit

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Above & Below the Line
The goal – get everyone above the line
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Career Framework
CSM career at a glance

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